This is a full-time position – regularly scheduled hours during the Fall and Spring terms are Monday-Thursday, Noon-8 p.m. and Friday, 10 a.m.- 6 p.m. The schedule for this position is subject to change to accommodate the academic calendar and staffing needs.
Job Summary:
The primary responsibility of this position is to provide information technology and library circulation desk support for members of the Iona Community.
Qualifications:
Education:
High School diploma, college preferred.
Experience:
Library experience preferred, specifically in the job specialty Specialized Skills: Knowledge of a range of computer hardware and software used in academic libraries. Knowledge of the technology, practices, and standards of the individual’s area of responsibility.
Duties and Responsibilities:
- Provide telephone and walk-in support to users on application software and software /hardware specific to Iona College, diagnose and troubleshoot various software/hardware problems. Generate activity tickets using the Help Desk software package.
- Open/Close the library building; conduct hourly rounds, gather/compile statistics; monitor and report facility and security issues.
- Apply principles of good patron service to all interactions with users and visitors.
- Monitor communications from supervisors, co-workers and campus departments.
- Utilize resources to maintain awareness of library and campus events.
- Assist students and faculty with laptop setups on the wireless network, assist students with the installation of virus protection/anti-spyware software.
- Reset user passwords and distribute password envelopes.
- Monitor functionality and respond to technical problems in labs and technology classrooms ( library and campus-wide) and Romita Auditorium; troubleshoot network printing queues, printers, copiers, microfiche readers, workstations, DVDs, VCRs, projection systems, etc.
- Acquire and maintain advanced level of expertise on software applications and operating systems. Research answers to user question utilizing various tools and media.
- Create/Update staff and user documentation for installs, updates, etc.
- Assist in maintaining Master Calendar.
- Process scantrons for tests and evaluations.
- Participate in Freshmen Orientation and move in day.
- Act as liaison between the Iona Community and other areas within Information Technology and the Libraries.
- Retrieve books, articles, microfilm and videos as needed, check in/out/renew books, reserve items and ILL materials and activate library accounts, process library overdue notices.
- Assist in training other help desk specialists and managing and scheduling student workers.
- Assists to facilitate proper organization, management, including shifting, and circulation of library materials.
- Performs other job duties and responsibilities as requested by supervisor, manager and/or department head. Schedule subject to change to accommodate the academic calendar and staffing needs, may work evenings and/or occasional weekends.
If you are interested in this position, please forward your resume, cover letter and the names of three references to:
Natalka Sawchuk
Assistant Director of Libraries for Public Services and Systems Iona College
715 North Avenue
New Rochelle, NY 10801
