IT Associate, Level 1 (Provisional) – Windows Administration

spsSince its inception in 2003, the School of Professional Studies of the City University of New York (CUNY SPS) has launched fourteen degrees – eight bachelor’s degrees open to students with 24 or more college credits who wish to complete their undergraduate studies, and six master’s degrees – and more programs are currently in development. CUNY SPS leads the University in developing and operating online degree programs, and trains faculty throughout CUNY in online instruction. CUNY SPS is also the home of the Joseph S. Murphy Institute for Worker Education and Labor Studies, which offers higher education programs for working adults and union members, and serves as a nationally-recognized center for scholarship and resources for labor, academic, and community leaders seeking a deeper understanding of labor and urban issues.

The Windows System Administrator is a self-motivated, hands-on IT professional. The role is responsible for working with College stakeholders of Microsoft based systems to determine systems specifications and functionality requirements for hardware and software. This role implements and operates all campus enterprise Windows based systems including applications such as Active Directory, Print Services, SCCM, MSSQL, system virtualization, and other various multi-tier application services.

The Windows Administrator works with fellow members of the CUNY SPS Office of Information Technology team to identify and implement products and services that improve our College efficiencies, system uptime, reliability, security practices, and compliance requirements for our students, faculty, and staff. The individual develops roadmaps for all Windows systems upgrades and improvements. The role supports the staff in activities that include planning and administering new systems and services. Supports the maintenance, administration, security, and upgrading of computer systems, servers, and other systems infrastructure.

Reporting to System Administrator, the Windows Administrator will:

  • Provide technical expertise and input on Windows Server based systems.
  • Support maintenance, implementation design, and installation of enhancements to hardware as needed, including upgrading servers.
  • Perform day-to-day systems administration activities including maintenance, backup, utilization, and performance monitoring to ensure security on a variety of Windows-based computing platforms.
  • Provide software installation, configuration, and troubleshooting on Windows 2008R2, 2012, and 2012R2 operating systems and related subcomponents.
  • Implement proactive procedures ensuring virtual and physical server optimization including CPU, memory, and storage systems.
  • Maintain and administer backup and recovery procedures in adherence to established guidelines. Perform and maintain the configuration, maintenance, and support of enterprise anti-virus and OS updates.
  • Provide administration and support of infrastructure services including Active Directory, GPOs, DHCP, DNS, RADIUS, SCCM and Certificate Authorities.
  • Participate in strategic planning and development associated with future design, performance, and capacity management with other teams and business functions
  • Collaborate with members of the CUNY Information Technology community to facilitate processes, projects, installations, and formulation of operating policies and procedures for Windows based enterprise applications and CUNY SPS OIT services.
  • Act in a secondary support role to other CUNY SPS OIT team members involved in network administration, security, and tier two IT helpdesk support.
  • Perform other related duties as assigned.

Job duties require schedule flexibility and willingness to work evenings or weekends as required for systems-related tasks.


IT Associates perform moderately complex professional work in technology-related disciplines. While areas of specialization vary, typically I.T. Associates work in areas such as development/programming, communications, technical support, or similar functions depending on the needs of the Information Technology area to which they report. Work tasks include resolving complex technology problems and serving as a technical resource.   They have considerable latitude for independent initiative and judgment and may have supervisory responsibilities.

IT Associates should demonstrate mastery of one or more technology-related disciplines.

This job is in CUNY’s Classified Civil Service. The full specification is available on our web site at


  1. High School Diploma, G.E.D., or equivalent
  1. An equivalent of seven years of experience post-high school that can be met by one of the following: seven years of full-time work experience in a computer or technology related position; an Associate’s degree plus five years of full-time work experience in a computer or technology-related position; a Bachelor’s degree from an accredited institution plus three years of full-time work experience in a computer or technology-related position
  1. Demonstrated English Language proficiency
  1. A Motor Vehicle Driver’s license, valid in New York State, may be required for some, but not all positions.

This job has three levels. To qualify for Levels 2 and 3, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.


Preferred Qualifications:

  • Demonstrated ability to articulate business needs and to translate these into technology solutions
  • Experience using PowerShell, Python scripts, or equivalent scripting languages to automate and integrate systems
  • Working knowledge of VMware Virtualization and NetApp storage systems
  • Commitment to high quality customer service
  • Ability to work in a demanding, fast-paced environment
  • Awareness of IT industry trends and changes affecting medium to large institutions
  • Team orientation and flexibility
  • Strong presentation and written/oral communication skills
  • A concern for accuracy, details, and quality

You can view and apply for this job at:


December 17, 2014


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