Clinical Operations Assistant/Non-Teaching Adjunct

Job Description:PVN #: N025
Closing Date: Open until filled
Department: Office of Student Services

The CUNY School of Professional Studies:
For over 15 years, the CUNY School of Professional Studies (CUNY SPS) has been leading online education in New York. Notable for offering the most online bachelor’s and master’s degree options at the City University of New York, and for serving transfer students as the University system’s only undergraduate all-transfer college, CUNY SPS meets the needs of adults who wish to finish a bachelor’s degree, progress from an associate’s degree, earn a master’s degree or certificate in a specialized field, and advance in the workplace or change careers.

The School’s growth has been remarkable, with twenty-four degrees launched since 2006. Enrollment has risen by more than 30% in the last four years to over 4,000 students in the credit-bearing programs. Thousands more are enrolled in non-degree and grant-funded workplace learning programs. In addition, the School has an active alumni network and has established the CUNY SPS Foundation, which offers multiple scholarship opportunities to current students.

CUNY SPS has consistently been named by U.S. News & World Report as one of the country’s top online institutions. This year, the School was ranked #10 in the nation on the publisher’s list of the 2022 Best Online Bachelor’s Degree Programs.

Reporting to the Head of Counseling Services, the Clinical Operations Assistant/Non-Teaching Adjunct will assist the SPS Student Counseling Service in providing patients with continuity and coordination of care, connecting with off-campus mental health care, and will support the Counseling Service in logging, tracking and following up on student email and phone communications.

Duties and Responsibilities:
• Assist with coordination and follow up for mental health referrals for students needing off-campus mental health care (long-term psychotherapy, psychiatry, inpatient and day program, specialized care, etc.)
• Assist with coordination of referrals for out-of-state and international students who need mental health referrals in their local communities
• Assist with follow up for high need or high-risk students identified by Counseling Services clinical staff and SPS community members
• Assist with follow-up for students who have had hospital evaluations and inpatient stays
• Assist with follow up with students whose off-campus care plan includes continued monitoring by SPS Student Counseling
• Contact community mental health agencies and maintain awareness of admissions/intake criteria/processes, waitlists and treatment timelines
• Attend weekly clinical care and weekly case management/operations meetings
• Monitor Counseling email and voicemail for student contacts
• Document student contacts and case management activity in SPS Counseling Services’ electronic record (Titanium)
• Assist with student needs assessments
• Consult and collaborate with SPS Student Services staff to help students access and utilize other SPS services in support of their care plan
• Collaborate on Counseling outreach, support and marketing efforts / programs
• Provide administrative coverage in the event other staff are out of the office
• Develop and maintain relationships with community mental health providers, agencies and organizations

Minimum Qualifications:
• Bachelor’s degree required

Preferred Qualifications:
• Master’s degree or doctoral degree in clinical psychology, social work, mental health counseling or related field
• Excellent mental health risk assessment and crisis intervention skills
• Interest in mental health care provision in campus-based college/university setting
• Interest in working with the mental health needs of adult students
• Familiarity with mental health agencies serving diverse populations with significant socio-economic need
• Familiarity with models of care grounded in cultural humility
• Knowledge about social services and mental health resources in the New York City area
• Experience with electronic medical records systems for mental health documentation (Titanium, PNC, etc.)
• Understanding of established and emerging laws and guidelines regarding interstate/interjurisdictional licensed mental health practice

Salary Range: $47.42 per hour (hourly rate based on CUNY’s non-teaching adjunct salary schedule)

Hours: Part-time (approximately 11 hours per week, hours scheduled during a typical M-F, 9am-5pm work week; may be asked to provide services during evening and weekend hours, hybrid remote/in-office position)

Please send resume, cover letter and contact information of three (3) professional references to:

Clinical Operations Assistant/Non-Teaching Adjunct Search
Dr. Erin Jeanette, Head of Counseling Services/Student Psychological Director

CUNY SPS is an Equal Opportunity/Affirmative Action/IRCA/Americans with Disabilities Act Employer:

The CUNY School of Professional Studies complies with the Clery Act and copies of its annual report on security policies and statistics are available in its Security Office.

All prospective candidates must be able to be certified as eligible to work under the provisions of the Immigration Reform and Control Act.

The CUNY School of Professional Studies verifies education and experience statements.