As a leading online school in New York since 2006, the CUNY School of Professional Studies (CUNY SPS) offers the most online bachelor’s and master’s degree options at the City University of New York, and serves as the University’s first undergraduate all-transfer college. With 26 degrees and numerous other non-degree and grant-funded workplace learning programs, CUNY SPS meets the needs of adults who wish to finish a bachelor’s degree, progress from an associate’s degree, earn a master’s degree or certificate in a specialized field, and advance in the workplace or change careers. Consistently ranked highly by U.S. News & World Report for its online offerings, CUNY SPS has emerged as a nationwide leader in online education. The School’s renowned and affordable online programs ensure that busy working adults may fulfill their educational goals on their own time and schedule. As CUNY SPS moves beyond its’ 20th year, we dedicate ourselves to engendering an innovative and transformative student-centered experience.

Duties and Responsibilities:
Reporting to the Academic Director of Communication and Media, the Communication and Media Program Assistant/College Assistant will support administrative and academic operations for the BA program and will perform the following duties:

• Serve as informed in-office admissions contact for prospective students
• Provide routine administrative support to students and adjunct faculty
• Assist with preparing program communications to students and faculty
• Monitor the program email account, and respond or route inquiries appropriately
• Collect course syllabi and maintain semesterly syllabi and faculty office hour records
• Enter and update course schedules and textbook information
• Assist students with registration and granting permissions for upper-level courses in coordination with academic advisors
• Assist with coordination of program events
• Participate in program meetings
• Maintain organized program files related to tracking student progress toward degree, updating faculty files and program document repositories
• Other duties as assigned

Preferred Minimum Qualification:
• High school diploma/GED

Preferred Qualifications:
• Experience providing administrative support in a higher education setting
• Bachelor’s degree or some college coursework from an accredited college or university
• Experience with online learning
• Strong attention to detail, accuracy and organizational skills
• Excellent communication skills both written and verbal
• Experience analyzing qualitative and quantitative data
• Proficiency with Microsoft Office applications with particular attention to Excel
• Familiarity with or willingness to learn new software, including CUNYfirst, DegreeWorks, Coursedog and Akademos
• Ability to work independently, manage multiple tasks and adapt to changing priorities

Salary: $19.12 to $ 22.62 per hour, commensurate with education and experience

Hours: 20 hours per week

Please send resume, cover letter, and contact information of three (3) professional references to:

Communication and Media Program Assistant/College Assistant Search
Dr. Elizabeth Alsop, Academic Director of Communication and Media
Email: [email protected]

CUNY SPS is an Equal Opportunity/Affirmative Action/IRCA/Americans with Disabilities Act Employer:

https://sps.cuny.edu/about/policies

The CUNY School of Professional Studies complies with the Clery Act and copies of its annual report on security policies and statistics are available in its Security Office.

Selected applicants must pay fingerprint and filing fees (full-time CUNY students are excluded from fingerprint fee).

All prospective candidates must be able to be certified as eligible to work under the provisions of the Immigration Reform and Control Act.

The CUNY School of Professional Studies verifies education and experience statements.

As a leading online school in New York since 2006, the CUNY School of Professional Studies (CUNY SPS) offers the most online bachelor’s and master’s degree options at the City University of New York, and serves as the University’s first undergraduate all-transfer college. With 26 degrees and numerous other non-degree and grant-funded workplace learning programs, CUNY SPS meets the needs of adults who wish to finish a bachelor’s degree, progress from an associate’s degree, earn a master’s degree or certificate in a specialized field, and advance in the workplace or change careers. Consistently ranked highly by U.S. News & World Report for its online offerings, CUNY SPS has emerged as a nationwide leader in online education. The School’s renowned and affordable online programs ensure that busy working adults may fulfill their educational goals on their own time and schedule. As CUNY SPS moves beyond its’ 20th year, we dedicate ourselves to engendering an innovative and transformative student-centered experience.

CUNY SPS SEEK Program:
The SEEK program is designed to support previous New York State Opportunity Program transfer students in pursuing and completing their first bachelor’s degree fully online. The program provides students with a myriad of services such as tutoring, academic support & advising, and financial support. The SEEK program works with prospective students, applicants, and current students. As a member of the SEEK team, the SEEK College Assistant will support the processes to recruit, admit, enroll, and retain students each semester. More specifically, in this role the Admissions Assistant will provide critical support as the office processes SEEK applications and working with current SEEK students in a timely and accurate manner. The SEEK College Assistant stays informed on all policies and processes to provide accurate and timely support to the team.

Duties and Responsibilities:
• Assist with the intake, review and processing of SEEK Program applications
• Monitor and respond to inquiries sent to the SEEK email account
• Coordinate student events and workshops for the academic year
• Assist in the preparation and delivery of student workshops and events during the academic year and summer – may co-facilitate sessions under staff supervision
• Help monitor SEEK email, voicemail and text inboxes by providing exemplary customer service via all forms of communication, as well as in-person
• Conduct student outreach for all SEEK students via email, text and phone call
• Support the documentation and updating of all business activities, including but not limited to operational tasks that are part of processing SEEK applications and maintaining accurate records, in the School’s various admissions systems
• Provide cross-functional program support as needed
• Create engaging flyers and content to promote student events
• Perform other related duties, as assigned

Preferred Minimum Qualification:
• High school diploma/GED

Preferred Qualifications:
• Associate’s Degree/Bachelor’s degree from an accredited college
• Excellent written and interpersonal communication skills
• Experience with CRM (Customer Relationship Management) systems including CUNYfirst
• Commitment to understanding admissions application and student enrollment processes
• Demonstrated ability to work collaboratively in a team environment
• Exceptional attention to detail with a focus on achieving results and contribution to effective problem-solving
• Proficiency with Microsoft Office and ability to learn new computer applications quickly
• Experience with using Canva and Swoogo (event management system)

Salary: $19.12 – $22.00 per hour, commensurate with education and experience

Hours: 20 hours per week

Please send resume, cover letter, and contact information of three (3) professional references to:

SEEK Program Assistant/College Assistant Search
Arlenis Perez, SEEK Academic Student Support Specialist
Email: [email protected]

CUNY SPS is an Equal Opportunity/Affirmative Action/IRCA/Americans with Disabilities Act Employer:

https://sps.cuny.edu/about/policies

The CUNY School of Professional Studies complies with the Clery Act and copies of its annual report on security policies and statistics are available in its Security Office.

Selected applicants must pay fingerprint and filing fees (full-time CUNY students are excluded from fingerprint fee).

All prospective candidates must be able to be certified as eligible to work under the provisions of the Immigration Reform and Control Act.

The CUNY School of Professional Studies verifies education and experience statements.

Note: This is a temporary position through December 31, 2025

As a leading online school in New York since 2006, the CUNY School of Professional Studies (CUNY SPS) offers the most online bachelor’s and master’s degree options at the City University of New York, and serves as the University’s first undergraduate all-transfer college. With 26 degrees and numerous other non-degree and grant-funded workplace learning programs, CUNY SPS meets the needs of adults who wish to finish a bachelor’s degree, progress from an associate’s degree, earn a master’s degree or certificate in a specialized field, and advance in the workplace or change careers. Consistently ranked highly by U.S. News & World Report for its online offerings, CUNY SPS has emerged as a nationwide leader in online education. The School’s renowned and affordable online programs ensure that busy working adults may fulfill their educational goals on their own time and schedule. As CUNY SPS moves beyond its’ 20th year, we dedicate ourselves to engendering an innovative and transformative student-centered experience.

The CUNY SPS Help Desk is dedicated to delivering top-tier support and customer service to our academic community and staff. We assist with accessing and utilizing CUNY SPS and CUNY computing resources, serving as a knowledgeable and courteous first point of contact. Our team proactively provides accurate and relevant resources, empowering users to quickly find technical solutions and information.

Duties and Responsibilities:
Reporting to the CUNY SPS Help Desk Manager, the Help Desk Assistant/College Assistant will:

• Assist with providing technical support and respond to incoming help desk requests via phone, email or ticketing system
• Assist students, faculty and staff with basic troubleshooting of hardware, software and network-related issues
• Log and track support requests, ensure timely updates and closure of tickets
• Support the IT team in setting up and configuring computers, laptops, printers and other peripherals
• Assist in creating, modifying and deactivating user accounts in various systems following established protocols and security guidelines
• Work closely with IT team members to identify common issues and improve overall service delivery

Preferred Minimum Qualification:
• High school diploma/GED

Preferred Qualifications:
• Bachelor’s degree or some college course work from an accredited college or university in Information Technology, Computer Science or a related field
• Proven understanding of computer hardware, software and network concepts. Familiarity with Microsoft Windows and MAC operating systems
• Strong interpersonal and communication skills, with a focus on providing a positive user experience
• Demonstrated ability to troubleshoot basic technical issues
• Ability to work effectively in a team environment and collaborate with team members
• Strong attention to detail and accuracy

Salary: $22.62 per hour

Hours: 20 hours per week

Please send resume, cover letter, and contact information of three (3) professional references to:

Help Desk Assistant/College Assistant Search
Cristian Cardenas, Help Desk Manager
Email: [email protected]

CUNY SPS is an Equal Opportunity/Affirmative Action/IRCA/Americans with Disabilities Act Employer:

https://sps.cuny.edu/about/policies

The CUNY School of Professional Studies complies with the Clery Act and copies of its annual report on security policies and statistics are available in its Security Office.

Selected applicants must pay fingerprint and filing fees (full-time CUNY students are excluded from fingerprint fee).

All prospective candidates must be able to be certified as eligible to work under the provisions of the Immigration Reform and Control Act.

The CUNY School of Professional Studies verifies education and experience statements.