As a leading online school in New York since 2006, the CUNY School of Professional Studies (CUNY SPS) offers the most online bachelor’s and master’s degree options at the City University of New York, and serves as the University’s first undergraduate all-transfer college. With 26 degrees and numerous other non-degree and grant-funded workplace learning programs, CUNY SPS meets the needs of adults who wish to finish a bachelor’s degree, progress from an associate’s degree, earn a master’s degree or certificate in a specialized field, and advance in the workplace or change careers. Consistently ranked highly by U.S. News & World Report for its online offerings, CUNY SPS has emerged as a nationwide leader in online education. The School’s renowned and affordable online programs ensure that busy working adults may fulfill their educational goals on their own time and schedule. As CUNY SPS moves beyond its’ 20th year, we dedicate ourselves to engendering an innovative and transformative student-centered experience.

The CUNY SPS Help Desk is dedicated to delivering top-tier support and customer service to our academic community and staff. We assist with accessing and utilizing CUNY SPS and CUNY computing resources, serving as a knowledgeable and courteous first point of contact. Our team proactively provides accurate and relevant resources, empowering users to quickly find technical solutions and information.

Duties and Responsibilities:
Reporting to the CUNY SPS Help Desk Manager, the Help Desk Assistant/College Assistant will:

• Assist with providing technical support and respond to incoming helpdesk requests via phone, email or ticketing system
• Assist students, faculty and staff with basic troubleshooting of hardware, software and network-related issues
• Log and track support requests, ensure timely updates and closure of tickets
• Support the IT team in setting up and configuring computers, laptops, printers and other peripherals
• Assist in creating, modifying and deactivating user accounts in various systems following established protocols and security guidelines
• Work closely with IT team members to identify common issues and improve overall service delivery

Preferred Minimum:
• High school diploma/GED

Preferred Qualifications:
• Bachelor’s degree or some college course work from an accredited college or university in Information Technology, Computer Science or a related field
• Proven understanding of computer hardware, software and network concepts. Familiarity with Microsoft Windows and MAC operating systems
• Strong interpersonal and communication skills, with a focus on providing a positive user experience
• Demonstrated ability to troubleshoot basic technical issues
• Ability to work effectively in a team environment and collaborate with team members
• Strong attention to detail and accuracy

Salary: $20.00 – $22.00 per hour, commensurate with education and experience

Hours: 20 hours per week

Please send resume, cover letter, and contact information of three (3) professional references to:

Help Desk Assistant/College Assistant Search
Name: Cristian Cardenas
Email: hdposting@sps.cuny.edu

CUNY SPS is an Equal Opportunity/Affirmative Action/IRCA/Americans with Disabilities Act Employer:

https://sps.cuny.edu/about/policies

The CUNY School of Professional Studies complies with the Clery Act and copies of its annual report on security policies and statistics are available in its Security Office.

Selected applicants must pay fingerprint and filing fees (full-time CUNY students are excluded from fingerprint fee).

All prospective candidates must be able to be certified as eligible to work under the provisions of the Immigration Reform and Control Act.

The CUNY School of Professional Studies verifies education and experience statements.

As a leading online school in New York since 2006, the CUNY School of Professional Studies (CUNY SPS) offers the most online bachelor’s and master’s degree options at the City University of New York, and serves as the University’s first undergraduate all-transfer college. With 26 degrees and numerous other non-degree and grant-funded workplace learning programs, CUNY SPS meets the needs of adults who wish to finish a bachelor’s degree, progress from an associate’s degree, earn a master’s degree or certificate in a specialized field, and advance in the workplace or change careers. Consistently ranked highly by U.S. News & World Report for its online offerings, CUNY SPS has emerged as a nationwide leader in online education. The School’s renowned and affordable online programs ensure that busy working adults may fulfill their educational goals on their own time and schedule. As CUNY SPS moves beyond its’ 20th year, we dedicate ourselves to engendering an innovative and transformative student-centered experience.

Duties and Responsibilities:
Reporting to the Academic Program Manager and Developer, the Curricular Support Assistant/College Assistant will:

• Update and maintain database of articulation agreements
• Aid in the development and implementation of a periodic review system for existing articulation agreements to determine if updates are needed
• Assist in the development of databases for degree maps and curricular changes
• Help to create academic year-specific degree maps for undergraduate programs
• Assist the Academic Program Manager with new program development documentation and submissions
• Other duties as assigned

Preferred Minimum Qualifications:
• High school diploma/GED

Preferred Qualifications:
• Bachelor’s degree
• Expertise in the Microsoft Office Suite, particularly Excel
• Organizational and analytical skills, strong attention to detail, and ability to follow established processes
• Motivated self-starter
• Ability to work independently and collaboratively in a fast-paced, dynamic and complex work environment
• Ability to carry out complex assignments and adapt to changing situations and priorities
• Excellent written, verbal and interpersonal communication skills

Salary Range: $20.00 – $22.00 per hour

Hours: up to 15 hours per week

Please send resume, cover letter and contact information of three (3) professional references to:

Curricular Support Assistant/College Assistant Search
Janet Guidi, Academic Program Manager
Email: articulation.agreements@sps.cuny.edu

CUNY SPS is an Equal Opportunity/Affirmative Action/IRCA/Americans with Disabilities Act Employer:

https://sps.cuny.edu/about/policies

The CUNY School of Professional Studies complies with the Clery Act and copies of its annual report on security policies and statistics are available in its Security Office.

Selected applicants must pay fingerprint and filing fees (full-time CUNY students are excluded from fingerprint fee).

All prospective candidates must be able to be certified as eligible to work under the provisions of the Immigration Reform and Control Act.

The CUNY School of Professional Studies verifies education and experience statements.

As a leading online school in New York since 2006, the CUNY School of Professional Studies (CUNY SPS) offers the most online bachelor’s and master’s degree options at the City University of New York, and serves as the University’s first undergraduate all-transfer college. With 26 degrees and numerous other non-degree and grant-funded workplace learning programs, CUNY SPS meets the needs of adults who wish to finish a bachelor’s degree, progress from an associate’s degree, earn a master’s degree or certificate in a specialized field, and advance in the workplace or change careers. Consistently ranked highly by U.S. News & World Report for its online offerings, CUNY SPS has emerged as a nationwide leader in online education. The School’s renowned and affordable online programs ensure that busy working adults may fulfill their educational goals on their own time and schedule. As CUNY SPS moves beyond its’ 20th year, we dedicate ourselves to engendering an innovative and transformative student-centered experience.

Duties and Responsibilities:
Reporting to the Academic Director of Psychology Programs, the Psychology Program Assistant/College Assistant will support administrative and academic operations for the BA and MA programs and will perform the following duties:

• Serve as informed in-office admissions contact for prospective students and assist with recruitment activities
• Develop program communications to students and faculty
• Coordinate program web and print material updates
• Assist with record-keeping for the program related to tracking student progress toward degree, updating faculty files, and maintaining program document repositories
• Participate in end-of-semester academic review and perform needed follow-up with student records
• Support program development, student service delivery, outcome evaluation and instructor/student recruitment, enrollment, retention, and other projects as assigned
• Assist with coordination of events targeted to the BA and MA students

Preferred Minimum Qualifications:
• High school diploma/GED

Preferred Qualifications:
• Experience providing administrative support in a higher education setting
• Ability to be detail oriented, address concurrent issues and adapt easily to changing priorities
• Proficiency with Microsoft Office Suite applications, particularly Excel; ability to easily learn new software.
• Strong writing, reporting, editing, and oral communication skills.

Salary: $19.00 per hour

Hours: up to 20 hours per week

Note: The successful candidate will begin on August 12, 2024 working during the fall and spring terms, with possible reappointment for the following fiscal year.

Please send resume, cover letter and contact information of three (3) professional references to:

Psychology Program Assistant/College Assistant Search
Dr. Carla Marquez-Lewis, Academic Director of Psychology Programs
Email: Psychology@sps.cuny.edu

CUNY SPS is an Equal Opportunity/Affirmative Action/IRCA/Americans with Disabilities Act Employer:

https://sps.cuny.edu/about/policies

The CUNY School of Professional Studies complies with the Clery Act and copies of its annual report on security policies and statistics are available in its Security Office.

Selected applicants must pay fingerprint and filing fees (full-time CUNY students are excluded from fingerprint fee).

All prospective candidates must be able to be certified as eligible to work under the provisions of the Immigration Reform and Control Act.

The CUNY School of Professional Studies verifies education and experience statements.